FAQ

1. How do I place an order?

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details. Once your order is confirmed, you’ll receive a confirmation email with the details.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Net Banking
  • UPI
  • Wallets (Paytm, PhonePe, Google Pay)
  • Cash on Delivery (COD) – available for select locations

3. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this tracking number to monitor the delivery status of your package on our website or the courier’s website.

4. How long does shipping take?

Standard shipping typically takes 5-7 business days, while expedited shipping usually arrives in 2-4 business days. Delivery times may vary based on your location and the shipping method selected.

5. Do you offer free shipping?

Yes, we offer free standard shipping across India on all orders above ₹500. Orders below this amount will incur a standard shipping charge. For more details, please check our Free Shipping Policy.

6. What is your return policy?

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return the product within 14 days of delivery for a refund or exchange. The item must be unused, in its original packaging, and accompanied by the receipt. For detailed instructions, visit our Return & Refund Policy page.

7. How do I return a product?

To return a product, follow these steps:

  1. Visit our Returns Portal and enter your order details.
  2. Select the item(s) you wish to return and choose your reason.
  3. Follow the instructions to print your return label and arrange a pickup or drop-off.

Once we receive the returned item, we will process your refund or exchange within 7-10 business days.

8. Can I cancel or modify my order?

You can cancel or modify your order before it is dispatched by contacting our customer service team. Once the order is shipped, cancellations or modifications are not possible. If you need to make changes, please reach out to us as soon as possible.

9. Do you offer international shipping?

Currently, we only ship within India. We are working on expanding our services to international locations in the future. Stay tuned for updates!

10. How can I contact customer support?

If you need any assistance, you can reach our customer support team via:

11. How do I stay updated on new arrivals and promotions?

You can stay updated by subscribing to our newsletter, following us on social media, or checking our website regularly. Be the first to know about exclusive offers, new arrivals, and special deals!